At Atharv Medicare Apparels (AMA), we are committed to providing high-quality medical apparel and a smooth shopping experience. If you are not completely satisfied with your purchase, our return and exchange policy is designed to assist you.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
• The product must be unused, unwashed, and in its original condition.
• All original tags and packaging must be intact.
• The return request must be made within 7 days of receiving the product.
• The product should not show signs of wear, damage, or alteration.
Exchange Policy
We offer exchanges under the following circumstances:
• Size-related issues
• Manufacturing defects
• Incorrect product received
Exchange requests must be initiated within 7 days of delivery. Once the returned product is inspected and approved, a replacement will be dispatched.
Non-Returnable Products
The following items are not eligible for return or exchange:
• Customized or logo-printed products
• Bulk or institutional orders
• Products purchased during clearance or special sale offers
• Items that have been used, washed, or damaged after delivery
Damaged or Incorrect Product
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Kindly provide clear photographs of the product so our team can review the issue and arrange a replacement if applicable.
Refund Process
If a return request is approved:
• The product must first be returned to our facility.
• After inspection, the refund will be processed to the original payment method.
• Refund processing may take 7–10 business days depending on the payment provider.
Return Process
To initiate a return or exchange:
Contact our support team through email, phone, or the website contact form.
Share your order number and reason for return or exchange.
Our team will guide you through the return process.
Contact Support
For any questions regarding returns or exchanges, please contact our support team through the Contact Us section on the website.